Frequently Asked Questions
and our team's answers
You've come to the right place, where you'll find answers to the most frequently asked questions we've received
Romania, Bucharest, District 1 – University Square
5th Nicolae Bălcescu Blvd., Bl. Dunărea 1,
1st Entrance, 1st Floor, Apart. 1
See the location on the map HERE
- Click on the button ”Order Online Here”;
- Select the translation service you need and follow all the steps;
- At the end of the contact form you will upload all documents & fill in your contact details;
Simple and fast, in just 30 seconds !
Work schedule:
- Monday – Friday : 08:30 – 18:30 (in business days)
- Lunch break: 12:00 – 13:00
- Weekend: online orders only
I have an emergency during the weekend, how do I contact you?
- Call us at the following numbers:
+40742 129 996 / +40753 071 135
- Fill in our contact form;
- Receive an email with your order number;
- We analyse your request and call you;
- We send you an email with the quotation for your order;
- You reply with the package you choose and the invoice data;
- We send you the invoice with the online payment link;
- Complete the online payment in just 20 seconds;
- We send you the contact details of the Project Manager who will handle your order;
- We finalize the order, send it to your email and call you to let you know;
Important:
- In some cases, the email may end up in the SPAM folder – check the messages there as well;
- In order to find out what is the translation cost, you should send us the documents using the contact form, so we can better understand your needs;
- Placing the order costs nothing and we’ll answer in 30-60 minutes during business hours;
Of course! It’s the most frequently used payment method, which takes no more than 20 seconds
So that you can balance the quality/cost ratio:
- BASIC (w/a proofreading) – for simple documents, without risks;
- STANDARD (local proofreader) – for important documents (technical / medical, website content);
- NATIVE (native proofreader) – for extremely important documents (patents, books);
Recommendation: Standard Package
- In order to see if it can be delivered today, you need to send the documents using the contact form;
- We promise to do our best to have it ready when needed, if possible;
We can show you our achievements and you’ll take the decision:
- +65.000 orders delivered;
- +1.700.000 pages translated and delivered to our customers;
- +99,99% our customer satisfaction rate – Google Rating;
- +2.300 positive reviews on Google;
- +800 translators in our team;
- TOP 5 translation agencies in Romania;
Challenge Accepted !
These are our “specialty”
We have a dedicated and specialized team for such projects. It is important to know:
- What are the documents that need to be translated (domain, content, difficulty level);
- Translation direction (eg Romanian – German);
- Project deadline – so we know how many translators are needed in the project;
We’ll take care of the rest 🙂
- We know! All documents are confidential;
- It’s impossible for anyone outside our team to know anything about our customer’s orders;
- Don’t believe us? Here’s how you can check.
Tell us the number of the request placed in the last 10 minutes, the name of the client and what documents it contains.. - You don’t know them? Then your data is safe!
PS: if you still don’t trust us, we don’t mind. 🖖
But we can’t provide you support for your needs!
- Yes, the entire process can be online, with one exception;
If you need legalisation, we have to present the original documents to the institutions; - Even in this case, we can collect the documents via courier, without you coming to us;
- Of course! We deliver wherever you need;
- We ship the documents with FedEx or DHL;
- You have free delivery for orders +100 Euro, in cities of residence in Romania;
- Additional proofreading is a critical process, to ensure a quality translation;
- Through proofreading, a 2nd translator will correct typos or terminology errors;
- We have a portfolio of more than 30 foreign languages
- See the full list at the Language Portfolio page
If you need the translation in multiple languages, we proceed as follows:
- 1st option – 1 document in several languages:
You place 1 order, where you select one of the languages and mention the rest in the “Additional Details” field” - 2nd option – multiple documents, with different languages:
You place different orders, for each language combination, where you attach all the documents that have each respective language combination
Our customers
about WeTranslate
This month’s promotion
40% discount for all online orders
Receive your quote in 30-60 minutes, Monday → Friday 9AM – 6PM